How to Choose Office Printer Repairs and Servicing Agreements
Printers require regular maintenance similar to vehicles. If not properly maintained, the equipment breaks down more often and this means costly repairs, prolonged downtime and loss of productivity. The solution is to find a company that offers competitive prices and costing models for office printer repairs and services throughout South Africa. The perfect service provider will be able to offer the services on a wide range of printer models, irrespective of brand.
Not all printer service agreements are beneficial to the client. You want an agreement that is based on cost-per-print as this will allow you to pay for what you use instead of paying an exuberant fee when not requiring a lot of call-outs.
The ideal solution involves a free analysis of your existing printers to determine the cost per printer, which ones should be replaced, and what the servicing will involve. This type of analysis helps to reduce costs and to provide you with an accurate estimate of what your monthly printer service fee will be. The agreement should be available for copiers, multifunctional devices, fax machines, desktop printers, large format printers, laser printers and scanners. Indeed, you need an office automation printer repair and servicing agreement that suits your particular equipment, usage and budget requirements.
Regular maintenance and preventative maintenance on printers prolong their lifetime and reduce costs associated with repairs. Well-maintained printers don’t break down every now and then and your printing costs will be lower. For every call to a service technician you have administrative costs. Having a service agreement in place with no costs for call-outs and maintenance will translate into considerable cost savings.
Preventative maintenance includes testing, cleaning of the machines, lubricating moving parts and supplying of toner stock upfront. Having such included in the agreement helps to keep the machines in optimal working order and thus reduce the risk of extensive damage and long-term downtime.
If the printer agreement includes loan printers while your printers are repaired or serviced you will benefit from reduced downtime. With downtime causing frustration among workers and also translating into productivity losses, you will want to minimise the risk of break-downs and no replacement machines. As such select a printer agreement that includes loan printers.
Printer service agreements normally entail fast-turnaround time on maintenance at the client site. You will benefit most from an agreement that includes maintenance on site free of charge. This will mean that the service provider will send technicians quickly as to prevent cost-build up and loss of income on their part. With such you get a better maintenance deal.
Not all office printer repairs and servicing contracts include print management software for diagnostics such as toner levels and analysis of usage. You want an agreement that includes the software free of charge. This will enable you to save on the cost of software licence fees while you will also be able to monitor usage, productivity and preventative maintenance needs.
Having to work with two service contracts or having some of the printers excluded because you haven’t leased or bought the equipment from the service provider means having to pay extra for their servicing. Look for a printer repair and servicing agreement that can include your existing office printers with the newly leased equipment in the agreement. In this way you will also save on administrative costs associated with maintenance calls.
The perfect solutions provider is the company that offers service contracts that include the toners, printer cartridges and related consumables in the fixed monthly fee. In addition, the supplier should include the printer repair spare parts, call-outs and the labour, as well as the installation of the devices and training of personnel on the new office equipment.
Our company, Raydian, fits the profile and offers you flexible printer service agreements for maximum benefit to your company. With us not being vendor bound we are able to include your existing printers in the agreement, supply you with new equipment, offer lease agreements at competitive prices and provide advice on the most appropriate equipment for your particular printing needs. With experienced technicians forming part of our team, a proven track record of service delivery and a national footprint we have the office printer repairs and servicing solution that will keep your printing costs low.